Description

Job Description

At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls. This role requires a high level of negotiation, persuasion, and analytical skills to handle objections and payment clarifications.

Responsibilities

Responsibilities:

• Execute established collections strategies on a daily basis.
• Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries.
• Accurately and promptly record all interactions and actions in the system.
• Handle objections skillfully, demonstrating a high level of negotiation and persuasion.
• Identify and manage payment clarification cases, ensuring alignment with internal processes.
• Analyze data to improve the effectiveness of collections and proactively solve problems.

Qualifications

Requirements:

• Bachelor's degree in Economics-Administrative areas or related fields (In progress or completed).
• Previous experience in credit collections, customer service, or related roles.
• Knowledge and proficiency in Microsoft Office suite, especially Excel at a basic/intermediate level.
• Ability to quickly identify and solve problems.
• Excellent verbal and written communication skills.
• Ability to work in a team and adapt to changes.
• Tolerance for frustration and proactivity.
• Availability to meet the demands of the position.

Desired Skills:

• Ease of speaking and negotiation and persuasion skills.
• Analytical skills and results-oriented.
• Intermediate conversational English level; advanced level is a plus.