Description

Job Description

Ford Champs looks forward to providing you with key knowledge and significant experiences for your professional career. This is a great platform to connect with leadership, collaborate with professionals in many areas of the business and learn more about our Ford full time opportunities. Throughout this program, there are many opportunities to gain insight and exposure to our business that will last a lifetime.

Ford Champs will allow to get to now different business areas through 12 to 24 months, while you improve your skills and become a better professional.

Customer Experience Ford Champ will be responsible for conducting customer feedback analysis, generating insights and reports, and ensuring proper follow-up on customer surveys. Additional responsibilities include the development of support materials, testing digital platforms, coordinating dealer meetings, updating internal sites, and preparing executive-level presentations.

Responsibilities

What you'll do:

• Support and follow-up on customer surveys
• Review and validate elimination survey requests
• Develop reports based on customer feedback and KPIs
• Analyze CX results to identify trends
• Create presentations for internal teams, Top Management and Dealers
• Develop support materials (e.g., infographics, announcements, best practices)
• Perform online service appointments testing and gather insights
• Create recognitions for Dealer personnel
• Coordinate ambassador monthly meeting
• Assist on FMCDealer site updates and content
• Collaborate with internal teams to align CX efforts across departments

Qualifications

What you'll need:

• Active student from any of the last 4 semesters of Business Administration, Marketing, Civil Engineering or IT with commercial approach
• 90% English skills (oral, reading, writing and listening)
• Interest in customer experience, commercial strategy, and data analytics
• Knowledge of data handling and analysis
• Strong communication skills and ability to work cross-functionally
• Proactive, organized, and detail-oriented
• Knowledge of AI is desirable