Description

Job Description

Are you passionate about solving problems, supporting customers, and ensuring smooth operations in a global environment? Join our team as a Customer Service Analyst, where you'll provide frontline support, manage inquiries, and help drive improvements in our customer service processes.

Responsibilities

• Provide accurate and timely information to customers seeking general product support.
• Investigate and resolve root causes of customer inquiries, ensuring effective solutions.
• Review and clarify inconsistencies in parts ordering systems, particularly regarding availability and delivery timing.
• Handle Down Time Alerts (DTA), exploring options and escalating cases when necessary.
• Support supervisors/managers by helping coordinate and oversee daily activities of customer service teams.
• Follow up on cases, handling escalations and unresolved issues with professionalism.
• Process user requests for products.
• Identify opportunities for improvement and recommend solutions, contributing to continuous service enhancement.

Qualifications

• 1-2 years of customer service experience (preferably in a technical or product support environment).
• Fluency in English and Hungarian (both written and spoken).
• Strong attention to detail with a proactive, problem-solving approach.
• Ability to stay focused and productive in repetitive or routine tasks (monotony tolerance).
• Proficiency in Microsoft Office applications.
• Experience with SAP systems is a strong advantage.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

#LI-Hungary