Description

Job Description

Responsible for the activities in Service & Parts Business in the zones. The main responsibilities cover of supporting the operations of dealers within the zone by:

• Managing day-to-day operations of the dealers, ensuring timely and high-quality background for our business partners
• Monitoring and analysing dealers' parts and service performance metrics and implement strategies to achieve objectives
• Supporting the dealers with initiatives to be able to increase the part sales and motivating them to keep high level of workshop efficiency and utilization
• Planning and Implementing the Service marketing activities
• Protection of parts-purchase loyalty
• Development of new Businesses
• Process Improvement Activities in the Service & Parts Business

Responsibilities

Building relationships and support functions

Establish and maintain strong relationships with workshops, addressing any concerns and ensuring a high level of service is maintained; provide feedback to the HUN FCSD Field Operations Manager about the dealers' performance and other Aftersales projects as required.

The dealers' part sales performance has to be continuously evaluated in accordance with the annual budget and also with the objectives defined by the various part bonus programs.

The Zone Manager should give practical advises to the dealers' Aftersales & Parts Managers as well as MDs regarding the parts' sales channels (special focus on Service, CV & Fleet, Wholesale) and growth opportunities, service key performance indicators and aftersales marketing.

Promotion and building customer trust

Introduction and supervision of process improvement in the areas of Service and Parts to maximize the customer satisfaction within the service organization as well as productiveness and efficiency.

The Zone Manager has to promote the loyalty products and strategic sales tools (e.g.: Service retention program, Extended warranty, Service packs, Video Check, FordPass), and support the products market implementation, through providing best practice information.

Supervision

Control of the service standards. Assure that the dealers follow all Company guidelines regarding the Service and Parts Business.

Assure that the dealers permanently check the repair quality and implement the correction measures.

Qualifications

• University or College Degree
• At least 3 years experience in marketing sales and service, preferably automotive area
• Sales/Aftersales field experience is an advantage
• Very good command of English, both written and spoken
• Excellent communication/presentation skills and good organizational abilities
• Proactive, self-starter and a team player, with the ability to multitask, while paying strong attention to detail
• Ability of seeking business/growth opportunities
• Analytical and Financial Skills
• Traveling by car within Hungary (Driving licence "B" is mandatory)
• Strong MS Office skills (Excel, Word, PowerPoint)
• Working hours: 40 hours / week
  
  Please note that we currently run background checks as part of our recruitment process pending a successful interview.