Description

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

This role is for an IT Operations Support within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. In this role, you will provide essential support to our project management efforts while also playing a key part in the smooth operation of our core IT Service Management processes, specifically Incident, Change, and Problem Management. A critical component of this position involves collecting, analyzing, and reporting on key metrics to provide visibility into performance and identify areas for improvement.

This is a fantastic opportunity for someone who enjoys supporting multiple initiatives, working with data, and contributing to both project success and operational stability within an IT environment.

Responsibilities

What you'll do...

• Lead the team to prioritize features based on business needs
• Participate in critical situations bridges assist with tracking timeline and creating incident summaries
• Collect, consolidate, and analyze data related to project performance
• Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports.
• Identify trends and potential areas for improvement based on data analysis.
• Track project progress against milestones and timelines.
• Support the preparation of project status updates and presentations.
• Coordinate communication among team members and stakeholders as directed.
• Strong analytical and problem-solving skills
• Detail-oriented with strong organizational skills
• Assist with transformation projects to improve Command Center services
• Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes.
• Research and apply industry/Ford standards to maintain and improve process

Qualifications

You'll have...

• Aptitude to recognize roadblocks and escalate issues and seek help when needed.
• Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders.
• Self-driven and capable of managing tasks independently with minimal oversight
• Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations.
• Skilled at fostering strong collaborative relationships within a team and across departments
• Experience working with the ServiceNow platform
• Possesses the ability to effectively motivate and guide team members or peers.
• Applies strong analytical and logical reasoning skills to identify and solve problems effectively
• Excellent verbal and written communication abilities.
• Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs.
• Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations.
• Comfortable and effective working in a rapidly evolving environment.
• Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).

Even better, you may have...

• Experience using specific project management tools (e.g., JIRA, Microsoft Project)
• Experience using an ITSM platform (e.g., ServiceNow)
• Knowledge of SRE - Site Reliability Engineering principles
• Familiarity with ITIL principles or certification
• Experience documenting processes or creating user guides
• Understanding of IT concepts
• Previous Incident and Problem Management Experience
• Experience working on a global team with geographically distributed team members
• Knowledge of Ford Credit business operation (Business Centers or Central Office)
• General knowledge of the Change Enablement (Change Request) process
• Knowledge of various operating systems, databases, network protocols and programming experience an asset
• Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus
• Familiarity with cybersecurity tools, processes, and controls

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: BENEFITS

This position is a range of salary grades SG5-SG8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Onsite #LI-FordCredit