Description

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family.

Ford's Product Portfolio Strategy team is charged with leading the Ford Customer Service Division's transformation of the ownership experience. Our team is customer-obsessed, entrepreneurial, data-driven and dedicated to delivering industry-leading customer experiences for our owners. You'll join an agile team of doers pioneering FCSD's future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

In this position:

We're looking for a Portfolio Management and Operations leader to join the Product Portfolio strategy team in FCSD which has rich expertise in product, design, and research. You will lead a group of talented design and research strategists that span across key pillars of the FCSD organization. Experience in product and portfolio management and operations is essential.

Responsibilities

What you'll do...

Product Portfolio management across FCSD, Lincoln and Ford Pro: Develop a portfolio roadmap that incorporates current products and experiences that contribute to parts and service revenue generation as well as overseeing and accelerating key north star strategic workstreams.

Create and manage action plans that help bring the strategy and experience vision to life.

Work with delivery partners to identify training opportunities and optimal approach for scale.

Cross-Functional Collaboration: Work effectively across organizations to ensure strategic alignment and successful execution of initiatives. Act as a strategic partner and thought leader within the organization to lead large cross functional initiatives.

Performance Measurement: Define key performance indicators (KPIs) and metrics to track the success of strategic initiatives, analyze results, and iterate on strategies for continuous improvements and recommendations working cross-functional with GDIA and the FCSD Performance Management team.

Presentation & Communication: Clearly articulate action plans and recommendations to senior leadership and stakeholders through compelling presentations and reports.

Serve as a liaison to our deliver partners by defining the actions needed to launch products and experiences with clear RACI and project management plan.

Define capabilities and change management needed at our dealerships to drive results.

Qualifications

You'll have...

Minimum

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Minimum of 6 years of experience in portfolio, project and/or program management, and significant involvement in strategic product planning and development processes.

• Significant experience focused on Customer Experience (CX) strategy, service design, or enhancing the customer journey, ideally within a premium or luxury context.

• Exceptional analytical, problem-solving, and critical thinking skills. Ability to synthesize complex information and translate it into actionable project plans.

• Strong financial acumen and ability to build business cases.

• Excellent verbal and written communication, presentation, and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment and white space.

Even better, you may have...

Preferred

• MBA or Master's degree in a relevant field.

• Parts and Service Experience

• Experience with digital transformation strategies in the automotive sector.

• Experience in global markets.

• Field and Dealer Experience.

• Familiarity with Design Thinking or Service Design methodologies.

• Experience with data analytics tools.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here:
https://fordcareers.co/LL6SP1

Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3