Description

Job Description

Reporting to the IT Site Manager, this role ensures efficient, reliable, and secure IT operations, covering daily, support to strategic planning. Requiring a strong ITSM, governance, and regulatory understanding, this individual manages key ITSM processes, maintains IT compliance, mitigates risk, and supports audits. They lead process improvement projects, deliver business value, empower end-users with training and support, and maintain robust disaster recovery plans. Insightful reporting and analysis to drive business decisions are also key responsibilities. This position necessitates technical expertise, business acumen, and strong communication skills.

Key Roles and Responsibilities of Position

• Manages key ITSM processes, such as incident, problem, and change management, to ensure efficient and reliable IT operations.

• Ensures adherence to IT governance frameworks and regulatory requirements, minimizing risk and supporting successful audits.

• Collaborates effectively with business partners, IT teams, and vendors to ensure smooth operations, resolve issues, and gather requirements.

• Leads projects and process improvement initiatives that enhance operational performance and deliver measurable business value.

• Empowers end-users through comprehensive training and readily available technical support, minimizing downtime and maximizing productivity.

• Proactively improves disaster recovery (DRP) and business continuity plans (BCP) through regular testing and exercises, minimizing downtime and data loss.

• Provides insightful system health reports and data analysis that drive informed business decisions and improve operational efficiency

Responsibilities

Reporting to the IT Site Manager, this role ensures efficient, reliable, and secure IT operations, covering daily, support to strategic planning. Requiring a strong ITSM, governance, and regulatory understanding, this individual manages key ITSM processes, maintains IT compliance, mitigates risk, and supports audits. They lead process improvement projects, deliver business value, empower end-users with training and support, and maintain robust disaster recovery plans. Insightful reporting and analysis to drive business decisions are also key responsibilities. This position necessitates technical expertise, business acumen, and strong communication skills.

Key Roles and Responsibilities of Position

• Manages key ITSM processes, such as incident, problem, and change management, to ensure efficient and reliable IT operations.

• Ensures adherence to IT governance frameworks and regulatory requirements, minimizing risk and supporting successful audits.

• Collaborates effectively with business partners, IT teams, and vendors to ensure smooth operations, resolve issues, and gather requirements.

• Leads projects and process improvement initiatives that enhance operational performance and deliver measurable business value.

• Empowers end-users through comprehensive training and readily available technical support, minimizing downtime and maximizing productivity.

• Proactively improves disaster recovery (DRP) and business continuity plans (BCP) through regular testing and exercises, minimizing downtime and data loss.

• Provides insightful system health reports and data analysis that drive informed business decisions and improve operational efficiency

Qualifications

• Minimum 5 years working experience in progressive responsibilities within IT
• Hands-on experience in multiple roles across the spectrum of applications and/or technologies
• Experience of working in a global environment
• ITIL awareness
• Experience in an environment where Multiple Servers are running within the data center with support from remote off-shore Global teams.
• Experience in SERVER infrastructure supported environment.
• Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry.
• Program/Project management utilizing project delivery tools and techniques.
• Experience of working within a large cross-functional organization.
• Analytical analysis ability in support of application/DBMS/ Server Problem solving, technical analysis and a good solid understanding of the latest antivirus products, SeOS, Server Tools (GICC/SAT), all Microsoft related Server product packages, engineering software and related knowledge of engineering processes within a manufacturing environment.
• Solid network topology competence and preferably Cisco EXPOSURE.
• Relevant Project Management skills, understanding of COBIT /ISO 9001 standards in an automotive industry. Management skills as the person may manage others within the IT department. Ability to interact with Global teams and be able to provide immediate application/network/server issue support/resolution when required.
• Team player with superior communication skills and proven ability to work under pressure of delivery as well as timelines.
• Good analytical skills, problem solving abilities and willingness to work hard in support of the overall project effort.
• Ability to create documentation to assist in training of later recruited staff and ongoing support of the environment.
• Understanding of a typical Global Operations Support Model, ITSM (IT Service Management and ITIL (IT Infrastructure Processes) preferably in an automotive production system, Knowledge of Data Center Operations and emergency procedures, Understanding of Disaster recovery processes and Business continuity in case of emergency or disaster.
• Varied knowledge of industry related quality processes, technology used, Network related tools (Netaps/ALC/ TCP/IP/WAN / WAS / VLAN / LAN / MCSE / CCSE (Checkpoint) and Global Incident logging tools (Request center/GICC/SAT)
• Ability to work shifts/overtime on short notice/weekends and public holidays - Shift Leader
• Flexibility to support other sites should additional sites be built in the vicinity of FTM
• Exposure to Network Infrastructure/deskside processes and OA environments, MPN (Manufacturing networks), CPN and Server administrations and support processes (server access/server analysis and troubleshooting)
• Experience in managing and maintaining locally hosted applications and servers in a data center
• Financial skills to support order procurement process and support the annual IT budget process and annual IT Cycle Plan
• Good communication skills in order to facilitate and co-ordinate meetings with Senior Management within the Plant related to IT Issues
• Management skills - will manage Manufacturing Purchased Services Employees, Manage SPOC resources and Manage Junior Salaried IT Employees