Description

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position...
At Ford, we're dedicated to keeping our customers moving. The Ford Customer Service Division (FCSD) is at the heart of this commitment, ensuring that every Ford vehicle continues to deliver a trusted experience throughout its lifetime. Within FCSD, our Service Parts Engineering team plays a critical role. We are the "eyes, ears, and voices" of Ford, directly impacting customer satisfaction and revenue generation by ensuring the right part, with the right quality, is available at the right time for our growing service product business. Our team bridges the gap between production engineering, manufacturing, and customer experience, making sure every component meets the unique demands of aftersales and fleet needs.

We are seeking an experienced and inspiring Supervisor (Mechanical) to lead a team of talented engineers within our Service Parts Engineering group. In this pivotal role, you will be responsible for guiding and developing your team, overseeing the execution of critical service product development initiatives, and ensuring the seamless flow of service parts from concept to end-of-life. This position requires a blend of deep technical expertise, strong project management capabilities, and proven leadership skills to drive operational excellence and foster a high-performing team environment. If you are passionate about product integrity, enjoy mentoring and developing others, and thrive in a dynamic, data-driven environment focused on customer lifetime value, we encourage you to apply.

Responsibilities

Key Responsibilities

As a Supervisor, Service Product Engineering, you will lead and manage a team responsible for the development and management of service products for North American Programs. We need leadership to help Ford accelerate further service product offerings as part of our enterprise aftermarket parts strategy. Your leadership and oversight responsibilities will include:

Team Leadership & Development:

• Lead, mentor, and coach a team of Mechanical Engineers, fostering a culture of technical excellence, continuous improvement, and collaboration.
• Manage team performance, conduct regular reviews, and support career development plans for direct reports.
• Allocate resources effectively, manage workloads, and ensure timely completion of projects and deliverables.

Product Lifecycle Oversight:

• Oversee the design, development, launch, and ongoing maintenance of desired vehicle service products, ensuring their availability, quality, and compliance throughout the vehicle's lifecycle.
• Ensure adherence to established processes and standards for service product development.

Data-Driven Decision Making:

• Guide the team in proactively identifying, extracting, and synthesizing complex technical and business data from a multitude of internal and external sources to inform product decisions and strategy.
• Ensure data analysis is robust and actionable for the team's projects.

Program & Commodity Management:

• Supervise the successful management of part commodities across multiple vehicle lines, ensuring consistency, efficiency, and alignment with overall program objectives.
• Ensure the team effectively reviews and interprets vehicle content specifications (e.g. PDO, WERS, GCAT/ECAT, FEDE) for accurate service product alignment.

Feasibility & Planning Contribution:

• Provide expert input and guidance to the Cost, Feasibility, and Timing (CFT) process, contributing to strategic product planning and problem resolution.

Process Improvement & Innovation:

• Champion and implement continuous improvement initiatives within the team, applying lessons learned from past service part offerings to resolve current program issues and innovate future product solutions.

Cross-Functional Collaboration & Communication:

• Serve as a key interface and escalation point for diverse teams including Planning, Program Management, Purchasing, Vehicle Programs, and other engineering groups, ensuring seamless coordination and communication.

Technical Guidance & Quality Assurance:

• Provide technical guidance and oversight on the utilization of advanced CAD/CAE tools (e.g., Team Center, Vis Mockup, Catia) for product content navigation, 3D sectioning, technical evaluations, and assessing form, fit, and function.
• Ensure the team conducts thorough technical research and documentation using various engineering systems (e.g., WERS, GCAT/ECAT, FEDE) to gather part information, global requirements, design rules, and test methods for comprehensive design verification plans (DVP/PVP).
• Oversee collaboration with suppliers, core engineers, and manufacturing teams to ensure product manufacturability, quality controls, and adherence to corporate engineering and manufacturing statements of work (ESOW, MSOW).
• Ensure the team effectively implements and applies robust quality tools (e.g., FMEA, DVP, SCCAF, Control Plan, PPAP, 8D) to ensure product integrity, evaluate technical documents, and facilitate engineering signoffs in compliance with Ford Global Requirements, Design Rules, and Federal Regulations.

Qualifications

What You'll Bring

• Bachelor's degree in mechanical engineering.
• **5+ years of progressive experience** in product development, engineering, or a related technical role within the automotive or a similar complex manufacturing industry.
• **2+ years of proven experience in a leadership, supervisory, or team lead role**, with direct reports or significant project oversight.
• Demonstrated proficiency in CAD/CAE software (e.g., Team Center, Catia, Vis Mockup) and experience with 3D modeling and analysis.
• Strong familiarity and practical application experience with quality tools and methodologies (e.g., FMEA, DVP, PPAP, 8D).
• Demonstrated ability to analyze complex data and translate insights into actionable plans.
• Exceptional communication, interpersonal, and collaboration skills, with a proven ability to lead, motivate, and develop a team.
• Strong project management skills, with the ability to oversee multiple priorities and ensure projects are driven to successful completion.
• A strong passion for customer satisfaction and a deep understanding of the lifetime value of a product.

Bonus Points If You Have

• Master's degree in Engineering.
• Experience with aftersales, service parts, or fleet product development.
• In-depth knowledge of Ford's internal engineering systems and processes (e.g., WERS, FEDE, PDO).
• Certifications in Project Management (PMP) or Lean Six Sigma.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here:
https://fordcareers.co/LL6SP1

This position is a range of salary grades LL6 .

Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-KH2