Description

Job Description

Technical Program Manager for Communications Domain will

• Work with the product and technology teams focused on the delivery pipeline.

• Enjoy being of service to the teams and to the larger organization, with the leadership grounded in trust, transparency, and kindness.

• Play a key role in ensuring a seamless planning, execution and delivery of functionality and data through a particular system (or systems), and tools.

• Be responsible for organizing, driving, improving and accounting for insights into the technology we develop while building cross-functional relationships through stellar communication and collaboration.

• Help project to stay on schedule, on spec and ultimately on an upward trajectory of success and growth.

• Identify areas for process improvement and recommend solutions to optimize workflows.

• Work closely with other stakeholders & teams across Ford Credit

This position reports to Sr Software Engineering Manager of Communications Domain.

Key Ford Credit TSP Organization Facts

• Over 1,000 global team members

• Spread across 8 locations: USA, Argentina, Brazil, United Kingdom, Spain, Germany, India, and China

Responsibilities

• Formulates, organizes and monitors inter-connected domains across the program

• Coach team members in self-management and cross-functionality

• Help the team focus on creating high-value increments that meet the definition of done.

• Conduct and facilitate all agile ceremonies and deliver artifacts for reports on team and project progress

• Ensure teams meet sprint commitments and release milestones

• Remove impediments that stand in the way of team productivity and performance

• Create and maintain a clear line of communication with Product Managers, Delivery Leaders, QE and stakeholders to effectively communicate risks and issues

• Help Product Managers formulate techniques for effective product goal definition and backlog management

• Assist the Product Manager with prioritizing the product backlog to yield maximized value

• Help the team understand the need for clear and concise backlog items

• Develop the trust of engineering and QE team members and drive delivery and execution

• Help the team to understand and follow the goals, scope of work and product domain

• Contributes to Agile Center of Excellence

• Helps individuals on the team follow the Scrum framework without being dogmatic

• Maintains a repository of the templates, best practices, performance to budget (time and dollars) and lessons learned from previous projects to ensure success is replicated and failure is avoided.

• Collaborate with other Technical Program Managers and Release Train Engineers in championing an Agile mindset within the organization

Qualifications

• Good public speaking and presentation skills.

• Interpersonal skills and ability to interact and work with staff at all levels.

• Excellent written and verbal communication skills.

• Should have Engineering acumen

• Ability to work independently and in a team environment.

• Ability to pay attention to details and be organized.

• Ability to project professionalism over the phone and in person.

• Ability to handle multiple tasks in a fast-paced environment.

• Commitment to "internal client" and customer service principles.

• Willingness to take initiative and to follow through on projects.

• Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment

• Ability to work collaboratively and navigate complex decision making in a rapidly changing environment

Required Work Experience:

• Bachelor's Degree in Computer Science, Computer Engineering, or a related field

• 6+ years of experience serving as Technical Program Manager in planning and delivering software solutions, such as packaged applications, underlying transactional systems, and integrating disparate systems

• 2+ experience required for any cloud environments (GCP, AWS or Azure)

• Good Knowledge of Communications platforms.

• SAFe or relevant certifications